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Return Policy

 

Our policy lasts 7 days. If 7 days have gone by since delivery of the product, unfortunately we can’t offer you a refund or exchange.

 

We only offer returns if delivered item is not the same as ordered (Wrong item), or is defective/damaged.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@greendot.pk

 

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange, you should fill the “Return form” available on the website www.greendot.pk. We will contact you for further processing.

 

SHIPPING

To return your product, you should mail your product to the address which we will provide you through email.

 

In case of defective item, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

In case of a wrong delivered item, company (Green Dot Pakistan) will bear the expenses of shipping for item return.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

You should consider using a track-able shipping service. We don’t guarantee that we will receive your returned item.